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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Myriam6
New member
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Message 1 of 2
104
Flag Post

HP Smart

HP Recommended
Example: HP OfficeJet Pro 8020e
Microsoft Windows 10 (32-bit)

The HP Smart program stopped working today and won't let me scan from my computer. When I turn it on, I keep getting the window "do you want to share your usage...", and no matter what I click, it just keeps looping around.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
Flag Post
HP Recommended

@Myriam6

 

I reviewed your post and I understand that you are facing issues with the HP Smart App.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the HP Smart app on your computer and then reinstall it and check whether the issue is resolved.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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