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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Solution Center showing F/ i picture and not loading

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Microsoft Windows 10 (64-bit)

The HP Solution Center stopped loading. it shows splash window with F/ i picture in the middle and nothing happens then. Pasting the screenshot below. I've uninstalled HP Software and reinstalled it, the issue is still there. image.png

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Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.



 Solution Center GUI - Main Menu - is based on Flash.

Flash is gone and is never coming back.

The GUI that opens the main Solution Center software menu depended on Flash.


HP Document:

HP Printers - HP Solution Center doesn't open 



Flash Player is permanently disabled as of 12-Jan-2021


The HP Solution center software is based on Flash:



Print software still works with applications. 

Tools and other status reports are explained in your printer's User Guide.

Some of the possible solutions for Scan...



Can't stand it?  Too many choices? 

Scroll down and consider HP Scan Extended


Start Scan using HP Scan executable.


You might be able to simply start HP Scan / Scan using the program executable.


For example:

The old Solution Center Scan software is located in "Digital Imaging"

The name of the scan executable varies.


C:\Program Files (x86)\HP\Digital Imaging\bin\


C:\Program Files\HP\Digital Imaging\bin\


Find and Double-Click on scan File name / executable.

For example:





What else?

Various Software / Applications for Scan


Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher


Programs / Software like  Paint (mspaint) can be used to scan.



NAPS2 – “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.



HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher





What else?


Very Nice features and worth a try...


HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start


  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).



NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the settings in More >


What else?

Irfanview requires installation of third party software

Irfanview > Brilliant Free Photo Viewing and Print Software


 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

  • Create a Restore Point (optional, recommended)
  • Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
  • Additional information at the website, including:  FAQ


  • Both 32bit and 64bit versions for Windows are available.
  • Irfanview is also available as an Windows 10 Application from the Microsoft Store


For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:


Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save


How to find Help within the Irfanview software

Once installed, open the software > tab Help


Example help entry:

Vertical/Horizontal Flip

  • Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
  • Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.

Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.



General Example - Irfanview - Scan Setup

Acquire / Batch Scanning



Irfanview can be used for printing images / photos.

Example - Simple Print




Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .


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You rock! This worked great. Love the random "Your software just isn't going to work anymore, starting today!" thing from MS. 😕

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I had the same problem.  Thanks for the suggested work-arounds Dragon Fur, they got me by, but sheesh, hope there's a fix.


I tried the HP Scan Extended, and it didn't help much.  I could get the scanner to do a scan (scanner made noise and light acted it was doing something), but the scanned material didn't display on the app screen, and it didn't allow me to save. 


I'm trying to scan several printed pages into a PDF.  Anyone else seeing the same thing?




I tried hpqkygrp, but get an error "The scanning software was launched with improper command-line arguments".  I was hoping maybe this was the scan to PDF exe.  Anyone else seeing that?



I tried hpiscnapp, and was able to scan to separate JPEG files.


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