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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Solution funktioniert nicht daher scannen nicht möglich

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HP Photosmart C5380

HP Photosmart C5380 model (scanner and printer): HP Solution Center does not work ´, hence scan function is not possible. Print function works.

system driver newly installed - no success. HP doctor via virtual assistent  used and within this process the device scanned a document.

Scan is possible, too when using the display on the device. 

do you have an idea how to solve this issue? thx 




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Hey @GaWi 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.



I work on behalf of HP.
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