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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
htpiii
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HP Solutions Center no longer opens

HP Recommended
ScanJet G3110 & HP Photosmart B8550 Photo Printer
Microsoft Windows 10 (64-bit)

HP Solution Center quit opening. Get indication below Scanner not found by HP but Microsoft scan sees it.

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sandytechy20
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@htpiii

 

Welcome to the HP support community.

 

Adobe has permanently disabled the Flash Player as of 12-Jan-2021, and as the HP Solution Center software is based on Flash, it may not work as expected.  

  

Here are two other compatible scanning apps, which can be used to scan your photo or document: 

  

  1. HP Scan Extended: You can Download-Save-Install > HP Scan Extended   

Or-- 

  1. HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/store 
    For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206 

  

NOTE: You must have the HP printer driver software installed on the computer to use these apps. If you did not uninstall HP Printer driver software, then you should have it already. 

  

OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start 

  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin 

  • Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start 

 HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text). 

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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sandytechy20
HP Support Agent
HP Support Agent
28,504 21,751 1,530 1,461
Message 2 of 2
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HP Recommended

@htpiii

 

Welcome to the HP support community.

 

Adobe has permanently disabled the Flash Player as of 12-Jan-2021, and as the HP Solution Center software is based on Flash, it may not work as expected.  

  

Here are two other compatible scanning apps, which can be used to scan your photo or document: 

  

  1. HP Scan Extended: You can Download-Save-Install > HP Scan Extended   

Or-- 

  1. HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/store 
    For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206 

  

NOTE: You must have the HP printer driver software installed on the computer to use these apps. If you did not uninstall HP Printer driver software, then you should have it already. 

  

OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start 

  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin 

  • Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start 

 HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text). 

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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