HP already remotely setup laptop and printer. Printer still does not fax.

[stevej0725]

Have already been through the process of granting access to HP to remotely access and troubleshoot system on this end. End result was being informed that problem was on HP's end. upon trying to find out if they have addressed the problem on their end, I get someone wanting to run through the whole setup and trouble shoot system again.

If HP can't or won't fix the issue, please inform me and I'll puchase a system that will work.

[Dragon-Fur]

@stevej0725 

Welcome to the HP Community --

Update - Edit

I've notified our Community Moderators -- your mention of someone getting into your system sounds wrong to me...  Should there be a response, look for a message here before an agent contact you.  HP will not suddenly call you, monitor your system and pop a chat box, or text you.

Original Content

According to the documentation I can find, this printer does not have built-in Fax hardware.

What?

Printer model does not fax, in other words - no fax hardware.

It seems odd that HP Support would request access to your computer for fax - your printer does not fax.

HP Support follows strict rules about accessing customer devices.

HP® Customer Support - USA

??

Specs > Faxing

Yes, mobile fax (send only)

If you are referring to HP Mobile Fax -- in so much that I'm aware, the Mobile Fax software is still (and for years) in the Never-ending Trial phase.  Trial software is not supported by HP Support.

HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

• For example, FAQ > Section What does the Mobile Fax service cost? 
  • Please review the Terms of Service by clicking here
• Below section FAQ > More FAQs

“More FAQs” calls this document - READ

•  HP printers - Using Mobile Fax (HP Smart app)
  • Section “What are the Mobile Fax requirements?”
  • Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?”
• HP Mobile Fax - Error Codes Troubleshooting

Video Example

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer: Using the Mobile Fax

-- HP Mobile Fax – The Never-ending Trial –

HP Mobile Fax trial period might refuse to provide service after a two-year period. 

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – for example, those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Never post private information in the HP Community!

Do not be a victim.

Stay vigilant.

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References / Resources

Product Specifications for the HP ENVY 6055e All-in-One Printer (223N1A)

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP ENVY 6055e All-in-One Printer  

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