HP app does not give option to use OneDrive

[Tray16]

Trying to get document from OneDrive to fax using HP app.

[Garp_senchau]

@Tray16, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are attempting to use OneDrive with an HP app and it is not providing the option, you may need to configure your HP app to properly integrate with OneDrive. Here are some steps you can take to troubleshoot and resolve this issue:

Ensure Compatibility: Make sure your HP device supports Microsoft OneDrive integration. Check if your printer or HP app is compatible with HP FutureSmart firmware version 5.8 or newer, as it supports OneDrive.

Configure OneDrive in HP App:

• Access the administrator settings or EWS (Embedded Web Server) of your HP printer.
• Navigate to the "Scan/Digital Send" tab and locate "Scan to OneDrive" settings.
• Enable "Scan to OneDrive" and follow the instructions to set up a connection between the printer and OneDrive.

Microsoft Entra ID Requirements:

• Ensure the necessary permissions are granted within Microsoft Entra ID to allow the HP Enterprise application to access OneDrive.

Set Up Microsoft Graph Endpoints:

• Configure the appropriate Microsoft Graph endpoints during setup to facilitate the connection. For example, select "Microsoft Graph global service" for organizations operating globally.

Account Types and Permissions:

• Make sure your Microsoft account has the necessary permissions to access and use OneDrive with your HP device.

Install CA Certificates:

• If required, upload any necessary Certificate Authority (CA) to ensure secure communication with Microsoft services.

Troubleshoot Known Issues:

• Address any known issues such as permissions settings in Azure or missing required certificates using the troubleshooting information provided by HP.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,