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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-29-2020 07:24 AM

HP Recommended
Product: HP 4520
Operating System: Microsoft Windows 8.1 (64-bit)

Can scan single pages from printer.  Not able to do multi pages where in the past I was able to use HP assistant to do multiple scans from the "manage scan" option.  This is not highlighted to click on and not sure what happened.  Worked before.

 

5 REPLIES 5

‎04-01-2020 08:33 AM

HP Recommended

@Mnstephans

 

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

HP suggest using the HP Smart App for all your printing and scanning tasks

 

Please refer to this Link: https://support.hp.com/in-en/document/c04675142 for more information on HP Smart App

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 

KrazyToad
I Am An HP Employee

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‎04-12-2020 12:57 PM

HP Recommended

Hi 

 

Sorry I am late replying...  Ben busy.   I do not have windows 10.  Would this work on Windows 8?

 

Thanks

 

Nick

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‎04-13-2020 07:59 AM

HP Recommended

@Mnstephans

 

Yes it will work on windows 8 too

KrazyToad
I Am An HP Employee

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‎04-26-2020 02:40 PM

HP Recommended

HI There,  I went to install HP Smart App.  Was requested for Microsoft sign in.  Signed in  and went to obtain App.  Could not proceed as the device is not recognized or linked.  Tried to set the device and gave up.  Could not get to the next step to install.  Maybe get a new printer-scanner..

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‎04-29-2020 08:02 PM

HP Recommended

@Mnstephans

 

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

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