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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet CM1312nfi Multifunction Printer
Microsoft Windows 11

I just installed my printer on my windows 11 PC.  It prints fine using the universal print driver.  But it will not scan using the Windows Scan App, HP Scan app, or the HP Smart App.  The Hp printers app could not even identify the printer.  I have tried installing and reinstalling it, but that has not fixed the problem.  The printer is connected via USB port.  

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