HP easy scan crashes when trying to save files Mac Sequia

[davidjill2018]

Using HP Smart Tank 7005 to scan documents with HP "easy scan"

Documents can be scanned and edited.

When trying to save a scanned document with "Long Term Preservation (PDF/A)" selected, the app crashes.

If I deselect"Long Term Preservation (PDF/A)", everything is working okay?

[Hawks_Eye]

Hi @davidjill2018 

Welcome to the HP Support Community! We're here to help you get back up and running.

If HP Easy Scan crashes when trying to save files using the "Long Term Preservation (PDF/A)" option, it may be due to a compatibility issue or a bug within the application. 

Here are steps you can follow to troubleshoot and resolve this issue:

Update HP Easy Scan:

• Check for any updates for HP Easy Scan. You may find updates via the Mac App Store or HP's official support page. Keeping the software up-to-date can resolve compatibility issues and bugs.

Reinstall HP Easy Scan:

• Sometimes reinstalling the application can resolve persistent issues.
• Delete HP Easy Scan, then download and install the latest version from the Mac App Store or HP’s support website.

Check macOS Updates:

• Ensure your macOS Sequoia is updated to the latest version, as updates can sometimes fix software compatibility issues.

Use Alternative PDF Format:

• Since deselecting "Long Term Preservation (PDF/A)" works fine, continue using standard PDF format if urgent workarounds are needed temporarily.

Try Different Save Location or Name:

• Attempt saving the file to a different location on your computer or utilize a different file name. Sometimes specific directory permissions or reserved file names can cause issues.

Check Permissions:

• Ensure that HP Easy Scan has the necessary permissions to access directories and save files.
• Go to System Preferences > Security & Privacy > Privacy and check permissions for HP Easy Scan under 'Files and Folders'.

These steps can help troubleshoot and resolve the crashing issue you encounter with HP Easy Scan when saving in PDF/A format.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[davidjill2018]

Hi i have resorted to saving as standard PDF as the"Long Term Preservation (PDF/A)" wont work 

[Hawks_Eye]

@davidjill2018 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye