HP envy 7645 all-in-one displays error message "Server Problem" when trying to scan to email

[Buttabean5]

HP envy 7645 all-in-one displays error message "Server Problem" when trying to scan to email .  Is it a problem with software or driver updates?  Older person here and can't figure it out. Thanks for your help.

[A_Gayathri]

Hi @Buttabean5 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

let's address the issue with your HP Envy 7645 printer.

The "Server Problem" error message when trying to scan to email could be related to various factors, including software, network, or server issues. Here are some steps you can take to troubleshoot and hopefully resolve the problem:

Check Internet Connection: Ensure that your printer is connected to the internet. A stable and active internet connection is necessary for scanning to email features.

Update Firmware: Check if there are any firmware updates available for your HP Envy 7645 printer. Firmware updates can address known issues and improve overall performance.

Software and Driver Updates: Make sure that your printer drivers and software are up to date. Visit the official HP website to download and install the latest drivers for your printer model.

Verify Email Settings: Double-check the email settings configured on your printer. Ensure that the email server settings, including SMTP server, port, and authentication details, are entered correctly. You might need to consult your email provider's documentation for the correct settings.

Test Email Functionality: If possible, try sending a test email directly from the printer to see if the issue persists. This can help you identify whether the problem lies with the scanning functionality or the email configuration.

Alternative Scanning Methods: As a temporary solution, consider using alternative scanning methods. You can scan to a USB drive or computer and then manually attach the scanned document to an email.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support