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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY Photo 7855 All-in-One Printer

HP envy photo 7855 will only copy in color not black even through we push the black button

 

1 REPLY 1
HP Recommended

Hi @KellyJoOrton,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP ENVY Photo 7855 All-In-One Printer wherein it will not copy in black.

  

Please download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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