HP laser jet m1522n scanner not working.

[adnan61]

My HP Laser Jet m1522nf scanner & printer was working fine for both scanning, copying & printing. Now the scan option has disappeared from the menu. When the scan button is pressed I get a message NOT SET UP ON PC. I have tried the option suggested on HP web site. none works. I can print and copy but no scanning.

[Raj_05]

Hi @adnan61,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a connectivity or software issue causing the scanner function to stop working properly. Let's try a few troubleshooting steps to see if we can resolve the issue.

• Check Connectivity: Ensure that the printer/scanner is properly connected to your computer via USB or network connection, depending on how it's set up.
• Restart Devices: Sometimes a simple restart can resolve connectivity issues. Try restarting both your computer and the printer/scanner.
• Update Drivers: Make sure that you have the latest drivers installed for your printer/scanner. You can download the latest drivers from the HP website specific to your model.
• Software Configuration: Double-check the scanning software on your computer. Make sure it's properly configured to communicate with the scanner.
• HP Print and Scan Doctor: HP provides a diagnostic tool called HP Print and Scan Doctor which can help identify and fix printing and scanning problems. You can download it from the HP website and run it to see if it can detect and resolve any issues.
• Reset Printer Settings: Sometimes resetting the printer settings to default can help. You can usually do this from the printer's control panel or through the printer settings on your computer.
• Check for Software Conflicts: Ensure that there are no other conflicting software or drivers installed on your computer that might be interfering with the scanner.
• Firmware Update: Check if there are any firmware updates available for your printer/scanner and install them if necessary.

By going through these steps, hopefully, you'll be able to resolve the issue and get your scanner working again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support