• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-06-2021 11:01 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My hp printer is no longer recognized on adobe, which I used a few weeks ago. It seems I cannot scan at all. I tried downloading a new driver, but nothing downloaded. I am quite fed up with hp as it seems you want to control our printing ink, etc. Too bad you are ruining a good product, but would like to be able to use the scanner on my printer. The printer works fine. 

Category:
2 people had the same question
3 REPLIES 3

‎12-09-2021 01:39 PM

HP Recommended

@BJ510

 

Welcome to the HP Support Community.

 

Let us know which Printer do you have 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎12-09-2021 03:33 PM

HP Recommended

HP OfficeJet 4650

Was this reply helpful? Yes No

‎12-21-2021 01:02 PM

HP Recommended

@GMC211

 

Welcome to the HP Support Community.

 

What is the issue you're facing with the Printer?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.