HP office jet pro 9015e is not scanning--"network connection error" --just set up new NETGEAR router

[stevemiller1951]

HP office jet pro 9015e is not scanning--"network connection error" --just set up new NETGEAR router

[Max3Aj]

@stevemiller1951, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP OfficeJet Pro 9015e is having trouble scanning due to a network connection issue after setting up a new NETGEAR router. Here are some steps to resolve the problem:

Uninstall the HP smart app from any one of the devices. (if installed)

Note: If there are additional printers listed on the HP smart app, they will be deleted) 

Restore the printer to the original factory defaults 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the 

Dashboard, and then touch (Setup). 

2. Touch Printer Maintenance. 

3. Touch Restore. 

4. Touch Restore Factory Defaults. 

A message appears stating that the factory defaults will be restored. 

5. Touch Continue. 

This would erase any incorrect firmware updates from the printer and would put the printer in setup mode. 

Once the printer is back on - 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the 

Dashboard, and then touch (Wireless). 

2. Touch (Settings). 

3. Touch Wireless Settings. 

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 

5. Follow the display instructions to complete the setup. 

Post that, re-download the HP smart app on your phone, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer connected to the new network.  

Once successfully connected, the wireless light would turn solid blue. 

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support