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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-20-2021 09:31 PM

HP Recommended
Product: HP officejet 3830
Operating System: Microsoft Windows 10 (64-bit)

Hi

My HP Officejet 3830 was acquired recently and I had no problems so far both printing and scanning. It's connected wireless to my HP laptop on Windows 10. I can print from the computer so the wireless connection is working. However when I try to scan the screen on the printer shows "no computer found". If I try to scan with HP Smart it shows "scanning currently unavailable".

I'm in Australia. Any help will be appreciated, Thank you.

Category:
1 person had the same question
1 REPLY 1

‎04-21-2021 06:22 AM

HP Recommended
@MyPrepaidCenter wrote:

Hi

My HP Officejet 3830 was acquired recently and I had no problems so far both printing and scanning. It's connected wireless to my HP laptop on Windows 10. I can print from the computer so the wireless connection is working. However when I try to scan the screen on the printer shows "no computer found". If I try to scan with HP Smart it shows "scanning currently unavailable".

I'm in Australia. Any help will be appreciated, Thank you.

I would suggest you to try running the HP Print and Scan doctor to resolve scanning issues and see if you are able to scan using the Printer. I would also suggest you to install the HP DeskJet 3830 series Full Feature Software and Drivers from HP website. Let us know how it goes.

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