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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-11-2022 07:10 AM

HP Recommended

HP officejet pro 9012 -can print but can not scan - computer is a mac.

2 REPLIES 2

‎10-25-2022 08:49 AM

HP Recommended

Hi @Ted661,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with the scan. I'd like to help!

 

Please follow the steps from this document and see how it goes. 


Also, update the Mac os on Mac. Click here

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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‎10-26-2022 08:55 AM

HP Recommended

Hi @Ted661

 

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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