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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP officejetpro 8600
Microsoft Windows 10 (64-bit)

scan2email not functionning (error config ?)

access http ok
access https (for scan2mail config) error : "err_ssl_version_or_cipher_mismatch"
my client has 2 printers the same, same problem

2 REPLIES 2
HP Recommended

Hi,

What security software is installed on the computer? such an error would likely occur due to security software preventing a secure connection access.

 

As an example, here is a support article from Eset to allow a secure connection to a printer:

https://support.eset.com/fr/kb3487-allow-ssl-communication-with-specific-online-services-and-wireles...

 

I did include it as it is most common, but please let us know what security software is used otherwise.

 

Shlomi



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HP Recommended

I am experiencing the same issue on both of my Officejet Pro 6800 printers but both of my Officejet Pro 8710 printers are fine.  I have tried multiple PCs on the network, even a phone and a tablet.  They all say 

This site can’t provide a secure connection

192.168.0.33 uses an unsupported protocol. 

ERR_SSL_VERSION_OR_CIPHER_MISMATCH.

 

PLEASE HELP!

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