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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-07-2023 04:52 AM - last edited on ‎08-08-2023 05:17 AM by Retired

HP Recommended

HP Print and Scan Dr. said my problem was 'wrong printer port configured'.  Help!

 

product: envy 5640.  email: [Personal Information Removed]

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2023 07:11 AM

HP Recommended

Hi @Oldjarhead1 

 

I suggest you install the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps to install HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎08-09-2023 10:37 AM

HP Recommended

Hi @Oldjarhead1 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please confirm if you are using a wired connection .

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No

‎08-10-2023 05:32 AM

HP Recommended

Thanks for your reply,  I use a wireless connection.  Odd feature:  The printer is connected (somehow) wirelessly because if I load a document in the print queue, reboot the computer, it spits out a printed page during the restart process.

Was this reply helpful? Yes No

‎08-10-2023 07:11 AM

HP Recommended

Hi @Oldjarhead1 

 

I suggest you install the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps to install HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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