HP print apps won't update.

[mdlestmsg]

Hello, I hope someone can help, for some reason we cannot scan to email anymore on our 8720.  We were using the HP print apps, but now it doesn't work.  We cannot remember our pin for the web based scan to email and I can't figure out how to clear all the setting on the printer to reset it all.  I have tried rebooting multiple times, I have uninstalled and reinstalled all software/drivers/firmware but still no luck.  Please help!

[Dragon-Fur]

@mdlestmsg 

This printer supports SMTP digital sending option.

Use the Embedded Web Server (EWS) to configure / test / view the Scan to Email settings.

The PIN can be edited / cleared in the Edit section for an existing profile.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email >  Settings / Scan to Email Setup

Example

EWS_8740_Scan-to-Email_Setup_7C

What else?

Add your sender address to Windows Mail.

Use the "Share" option in HP Smart Windows to send / share your document / image to email

HP Printers – How to Scan

•  Scan with the HP Smart app (Windows, Mac)

Help for Scan to Email Accounts – Printer Control / Display Panel

HP Printers - Scan to Email Cannot Access Email Accounts

Read the Chapter on Scan to Email

User Guide

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8720 All-in-One Printer series 

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[mdlestmsg]

I cannot figure out what the smtp server is?  I had this all cleared out so we could scan to email but some how it all got reset?  So now I have to do this all again. I have our default from, display, but don’t have the server from the ews.