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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-15-2023 07:48 AM

HP Recommended
Product: HP PSC 1315 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

I have re-installed a Desktop PC with Windows 10 family.  THis PC is conencted USB to a PSC1315 printer, and Ethernet-NW to a LaserJet M1120n.  I can print to both printers, but none of them is found by HP SMART or HP scan (or HP twain support).  I have a third party software I use (XNVIEW) which supports twain-based scanning. It show no twain driver is installed. 

Please what am I doing wrong? 

Thanks

Marc, from France

1 REPLY 1

‎03-16-2023 04:07 AM

HP Recommended

You should update your driver, or reinstall the USB driver. If you need help updating the USB driver, I can share some guides.

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