HP scan doesn't save

[zakrz1]

LaserJet Pro MFP 3301sdw doesn't save after scan from PC.

Win11 64bit Pro, Ethernet connect, reinstalled software: Full_Webpack-63.6.6364-SJ0001_Full_Webpack after deleting previous software and deleting program files, clearing registry . When you click save it just closes and nothing saved. Tried as pfd and jpg, same error.  However scan initiated on the printer will save to PC  but you don't have all the various save options....  Apparently reinstalling the software didn't help...  I have all the latest Win and Dell updates. 

[Pallipurath]

Hi @zakrz1,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP LaserJet Pro MFP 3301sdw is not saving scanned documents and you are using Windows 11 64-bit Pro via Ethernet connection, here are some steps you can follow to troubleshoot the issue:

Recheck the Software and Drivers:

• Ensure you have installed the correct version of the full software package for your printer, especially after removing any prior versions. 
• You mentioned installing "Full_Webpack-63.6.6364-SJ0001_Full_Webpack," so verify it is compatible with your printer model.
• Consider downloading the latest version or updates from the HP Software and Drivers page.

Verify Network Configuration:

• Ensure the printer is properly connected to the network using Ethernet. Check if the network connection is stable.
• Confirm that the printer's IP address is properly configured and accessible from your computer.

Check Scan Settings:

• Open the scanning application (such as HP Easy Scan, HP Smart, or the Embedded Web Server) and check your scan settings.
• Ensure that the selected file format and destination folder for saving scanned documents are correctly set.

Run as Administrator:

• Run the HP Scan application as an administrator by right-clicking the application icon and selecting "Run as administrator." 
• This might resolve permission issues preventing files from being saved.

Update Printer Firmware:

• Check for any available firmware updates for your printer on the HP website. 
• Keeping the firmware up to date can resolve known bugs and improve functionality.

Check for Errors:

• Observe if there are any error messages or notifications when attempting to save. Check the Troubleshooting section for common issues related to saving.

Clear Cache and Temporary Files:

Sometimes cache and temporary files can cause issues in saving documents. Clear your PC’s cache and temporary files to clean up memory.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[zakrz1]

I've tried 2 software packages: HP Color LaserJet Pro MFP 3301sdw-3303sdw and 3388sdw Driver Installation Software – Includes Print, Scan, Fax drivers and HP Universal Scan - Full Feature Software and Driver, neither of which allows me to save.  Network configuration is fine, otherwise I wouldn't be able to print. Scan settings correct, firmware latest, tried running HP Scan as admin, cleared cache and temp files, still won't let me save. When the save screen for location/filename comes up, it immediately closes when I move a cursor over it without any error messages.   I can only scan from printer to PC.

System application log shows:

Faulting application name: HPScan.exe, version: 63.6.0.1234, time stamp: 0x68ee3c26
Faulting module name: MSVCP140.dll, version: 14.0.24210.0, time stamp: 0x575a4ceb
Exception code: 0xc0000005
Fault offset: 0x0000000000018c34
Faulting process id: 0x27B7C
Faulting application start time: 0x1DC9A1D5DE1D2D4
Faulting application path: C:\Program Files\HP\HP Scan\Bin\HPScan.exe
Faulting module path: C:\Program Files\HP\HP Scan\Bin\MSVCP140.dll
Report Id: 1c317bde-48c3-486d-91fa-0242ae4d3e76
Faulting package full name:
Faulting package-relative application ID:

System

- Provider       [ Name] Application Error       [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated       [ SystemTime] 2026-02-09T23:40:06.6384121Z

EventRecordID 25240

Correlation

- Execution       [ ProcessID] 132676       [ ThreadID] 136112

Channel Application

Computer DESKTOP-457C4PV

- Security       [ UserID] S-1-5-21-1640734969-927789220-2763043081-1004

-

EventData

AppName

HPScan.exe

AppVersion

63.6.0.1234

AppTimeStamp

68ee3c26

ModuleName

MSVCP140.dll

ModuleVersion

14.0.24210.0

ModuleTimeStamp

575a4ceb

ExceptionCode

c0000005

FaultingOffset

0000000000018c34

ProcessId

0x27b7c

ProcessCreationTime

0x1dc9a1d5de1d2d4

AppPath

C:\Program Files\HP\HP Scan\Bin\HPScan.exe

ModulePath

C:\Program Files\HP\HP Scan\Bin\MSVCP140.dll

IntegratorReportId

1c317bde-48c3-486d-91fa-0242ae4d3e76

PackageFullName

PackageRelativeAppId

[Pallipurath]

Hi @zakrz1,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware failure/malfunction! Don't worry, we've got your back!  

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

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We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath