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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-02-2020 07:43 PM

HP Recommended
Product: laser jet pro MFP M130fw

Hi! I can not scan from my printer to my Mac. I guess it is because I updated my Mac. Now my  HPscan3 can not be opened. It states: check with the developer to make sure it works with this version of MacOS. (My version is macOS Big Sur Version 11.0.1)You may need to reinstall the application. Make sure you install any available updates. (but I do not see updates on my computer)

Could you help? Maybe I need another HP scan , since I updated my Mac to version macOS 11.0.1

thanks!!!!

 

Category:
1 REPLY 1

‎12-07-2020 11:41 AM

HP Recommended

@Dayton1, Welcome to the HP Support Community!

 

  • Are you trying to scan from the printer screen using 'scan to computer' option?
  • Have you tried scanning from the MAC and check if that works?
  • Are you able to print? By this, we can confirm the connectivity between the devices.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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