HP smart app

[SAC25]

I have the HP smart app installed on my computer and for months I have been able to click on the scan tile and it took me to the scanning options. Now when I click on it I get the rotating circle for a few seconds and then it kicks me out of the APP completely. Anyone know if I can do anything about it? I bought the printer to be able to scan and it is incredibly frustrating now it is not working.

[Kumar0307]

@SAC25, Welcome to the HP Support Community!

I understand you are not able to scan using the HP Smart app.

To assist you better, what device are you using to scan?

Have you tried reinstalling the app?

Keep me posted for further assistance.

[SAC25]

I have an HP envy 6032. I can control it using HP smart on my phone but not through HP smart on my laptop. I have deleted and reinstalled the APP but it was still the same. It was working perfectly.

[Kumar0307]

@SAC25

If the issue persists after reinstalling the app, use the HP Scan Extended app to scan and check if that helps.

You can Download-Save-Install > HP Scan Extended  

• If the link above does not work, copy and paste the ftp address below into your browser: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Hope this helps! Keep me posted. 

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