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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-30-2021 02:42 PM

HP Recommended
Product: HP envy 6032

I have the HP smart app installed on my computer and for months I have been able to click on the scan tile and it took me to the scanning options. Now when I click on it I get the rotating circle for a few seconds and then it kicks me out of the APP completely. Anyone know if I can do anything about it? I bought the printer to be able to scan and it is incredibly frustrating now it is not working.

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1 person had the same question
3 REPLIES 3

‎07-03-2021 07:17 AM

HP Recommended

@SAC25, Welcome to the HP Support Community!

 

I understand you are not able to scan using the HP Smart app.

To assist you better, what device are you using to scan?

 

Have you tried reinstalling the app?

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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‎07-03-2021 08:00 AM

HP Recommended

I have an HP envy 6032. I can control it using HP smart on my phone but not through HP smart on my laptop. I have deleted and reinstalled the APP but it was still the same. It was working perfectly.

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‎07-03-2021 10:00 AM

HP Recommended

@SAC25

 

If the issue persists after reinstalling the app, use the HP Scan Extended app to scan and check if that helps.

You can Download-Save-Install > HP Scan Extended  

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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