HP smart app

[JC466]

Hp Smart app will not open trying to scan with my phone

[Kuroi_Kenshi]

Hi @JC466,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP app not opening when you try to scan with your phone. Let’s go through a few checks.

Restart the Phone and Printer

• Turn OFF the printer using the Power button.
• Restart your phone completely.
• Turn the printer back ON after the phone restarts.
• Wait until the printer shows ready with no errors.
• Open the HP app again and try scanning.

Check the App Permissions

• Open Settings on your phone.
• Tap Apps or Applications.
• Select the HP app from the list.
• Tap Permissions.
• Ensure Camera, Storage, and Local Network permissions are enabled.

Note: The app may fail to open scanning features if required permissions are disabled.

Update the HP App

• Open the App Store or Google Play Store on your phone.
• Search for the HP app.
• Check if an Update button appears.
• Install the update if available.
• Open the app again and attempt the scan.

Reinstall the HP App

• Press and hold the HP app icon on your phone.
• Select Uninstall or Remove App.
• Restart the phone after uninstalling.
• Reinstall the HP app from the app store.
• Open the app and add your printer again before scanning.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,