HP smart cannot scan

[ERIC-NICE]

Hi

since the last version of HP smart automatically installed last week I cannot scan with the application

I have tried to use the HP print and scan doctor only problem is with HP Twain but MFP scan is OK

I have deinstalled and reinstalled HP smart no success

I can scan by calling directly MFP scan app or paint or windows scan tool.

the MFP scan has a totally different look and feel compared to HP smart.

and when I call scanning from HP smart I get (in french) numerisation momentanement indisponible (scanning temporarily unavailable)

and by the way the initial load of the app takes forever (was quick before)  and I have an I7 processor so...

thnaks for telling me if with HP laser MFP 178 179 HP smart no longer work under windows 10 , for the moment it still works on apple mac OSX 10.15.6 so far but for how long ?

best regards

[Echo_Lake]

@ERIC-NICE

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Color Laser printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

• If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
• If the issue still continues, install using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.