HP smart tank useless post warranty

[Wdw54-71]

My Smart tank will not allow me to scan any documents. I tried unplugging my router and printer and replunging it in and trying, but no good. it tells me it is "out of warranty" and in order for them to help I have to "pay" them. when I tried to contact them online their app says "not connected to internet" which is not true either. 

Guess I will have to just look for a different Printer that actually works. 

[VikramTheGreat]

Hi @Wdw54-71,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I hear your frustration. This kind of experience is deeply aggravating, especially when you're just trying to scan a document and your Smart Tank printer locks you out or throws misleading errors.
 

Let’s try a few quick fixes before you give up on the printer entirely (because in many cases, these are software-related hiccups and not truly a hardware failure.

Steps to Fix Scanning Issues on HP Smart Tank

1. Reconnect the Printer to Wi-Fi

Even if it prints, scanning often requires a stronger or more stable connection:

• On the printer, go to Settings > Wireless Setup Wizard.
• Reconnect to your Wi-Fi network.
• Make sure your phone or PC is on the same network.

2. Restart Everything

• Turn off your printer, router, and computer/phone.
• Wait 30 seconds, then turn them back on in this order: router → printer → device.

3. Reinstall the HP Smart App

• Uninstall the app from your device.
• Reinstall from:
  • HP Smart for Windows: HP Smart - Free download and install on Windows | Microsoft Store
  • HP Smart for Android: HP Smart – Apps on Google Play
  • HP Smart for iOS/Mac: HP Smart on the App Store

4. Use HP Scan and Capture (Windows only)

If HP Smart still fails:

• Download HP Scan and Capture from the Microsoft Store.
• It often works even when HP Smart doesn’t.

5. Try Web Scan (if supported)

• Open a browser and go to your printer’s IP address (find it on the printer’s network settings).
• Look for a Web Scan option under the Scan tab.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat