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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-08-2023 04:20 PM - last edited on ‎04-27-2023 10:14 AM by Retired

HP Recommended

When I tried to do the reset and hit that button, it spun for over an hour and nothing happened. I got the HP Smart to scan yesterday after trying all types of things like shutting down, etc. And now today, it will not scan again. I even added the printer again. This is new and I have been using it for a long time.

Category:
1 REPLY 1

‎02-10-2023 10:02 AM

HP Recommended

Hi @jan4aus,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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