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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
SnoopyDick
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HP solution no longer works - no options screen - just "f" and i sign. cannot access the scanner

HP Recommended
Photosmart C4580
Microsoft Windows 10 (64-bit)

Photosmart C4580.  I use it as a scanner as use laser printer for printing.  Today when I went to scan I clicked HP solution centre as usual but instead of usual square blue box with several options all I get id a white box with "F" and an information " i "  Nothing else and no way to connect scanner.

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Dragon-Fur
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HP Recommended

@SnoopyDick 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

HP Document:

HP Printers - HP Solution Center doesn't open 

 

==============================================================

By now...

The Community is flooded with options to "fix", to work around, hack at the central issue (Flash doesn't work), or generally comment about the injustice of it all.

 

Following are a few of the more benign options - If you don't like what you find here, there are plenty of other opinions on the subject.

 

================================================================

 

Flash Player is permanently disabled as of 12-Jan-2021.

 

The HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html

 

Some of the possible solutions for Scan...

 

Start Scan using HP Scan executable.

 

You might be able to simply start HP Scan / Scan using the program executable.

Doing so "side steps" the problem of the main Solution Center not opening.

 

For example:

Nelis81 reports that the old Solution Center Scan software is located in "Digital Imaging"

32bit:  C:\Program Files (x86)\HP\Digital Imaging\bin\

64bit:  C:\Program Files\HP\Digital Imaging\bin\

Double-Click on File name / executable:  hpiscnapp.exe 

 

Original Content...

What else?

 

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 Example

Scan_and_Capture_Document-Photo_Settings_1Scan_and_Capture_Document-Photo_Settings_1

 

 

 

What else?

HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.

 

The Caveat:  HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").

 

HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start

 

  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

 

What else?

 

Programs / Software like  Paint (mspaint) can perhaps be used to scan.

and

NAPS2 – “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

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