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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP solution no longer works - no options screen - just "f" and i sign. cannot access the scanner

HP Recommended
Photosmart C4580
Microsoft Windows 10 (64-bit)

Photosmart C4580.  I use it as a scanner as use laser printer for printing.  Today when I went to scan I clicked HP solution centre as usual but instead of usual square blue box with several options all I get id a white box with "F" and an information " i "  Nothing else and no way to connect scanner.

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Welcome to the HP Community.

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HP Document:

HP Printers - HP Solution Center doesn't open 



By now...

The Community is flooded with options to "fix", to work around, hack at the central issue (Flash doesn't work), or generally comment about the injustice of it all.


Following are a few of the more benign options - If you don't like what you find here, there are plenty of other opinions on the subject.




Flash Player is permanently disabled as of 12-Jan-2021.


The HP Solution center software is based on Flash:


Some of the possible solutions for Scan...


Start Scan using HP Scan executable.


You might be able to simply start HP Scan / Scan using the program executable.

Doing so "side steps" the problem of the main Solution Center not opening.


For example:

Nelis81 reports that the old Solution Center Scan software is located in "Digital Imaging"

32bit:  C:\Program Files (x86)\HP\Digital Imaging\bin\

64bit:  C:\Program Files\HP\Digital Imaging\bin\

Double-Click on File name / executable:  hpiscnapp.exe 


Original Content...

What else?


HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher






What else?

HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.


The Caveat:  HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").


HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start


  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).


What else?


Programs / Software like  Paint (mspaint) can perhaps be used to scan.


NAPS2 – “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.


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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution" .





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