HP solution no longer works - no options screen - just "f" and i sign. cannot access the scanner

[SnoopyDick]

Photosmart C4580.  I use it as a scanner as use laser printer for printing.  Today when I went to scan I clicked HP solution centre as usual but instead of usual square blue box with several options all I get id a white box with "F" and an information " i "  Nothing else and no way to connect scanner.

[Dragon-Fur]

@SnoopyDick 

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HP Document:

HP Printers - HP Solution Center doesn't open 

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By now...

The Community is flooded with options to "fix", to work around, hack at the central issue (Flash doesn't work), or generally comment about the injustice of it all.

Following are a few of the more benign options - If you don't like what you find here, there are plenty of other opinions on the subject.

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Flash Player is permanently disabled as of 12-Jan-2021.

The HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html

Some of the possible solutions for Scan...

Start Scan using HP Scan executable.

You might be able to simply start HP Scan / Scan using the program executable.

Doing so "side steps" the problem of the main Solution Center not opening.

For example:

Nelis81 reports that the old Solution Center Scan software is located in "Digital Imaging"

32bit:  C:\Program Files (x86)\HP\Digital Imaging\bin\

64bit:  C:\Program Files\HP\Digital Imaging\bin\

Double-Click on File name / executable:  hpiscnapp.exe 

Original Content...

What else?

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

 Example

Scan_and_Capture_Document-Photo_Settings_1

What else?

HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.

The Caveat:  HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").

HP Scan Extended

• Download-Save-Install >  HP Scan Extended 
• HPSE is a subset an older Full Feature Software suite. 
• HPSE features are very similar to the HP Scan Software released after 2015.
• Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
• OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
• Right-Click HPScan.exe > Select Pin to Taskbar
• Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
• Right-Click HPScan.exe > Select Pin to Start

• HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

What else?

Programs / Software like  Paint (mspaint) can perhaps be used to scan.

and

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

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Question Resolved / Answered, Click "Accept as Solution" .