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‎11-29-2021 07:38 AM

HP Recommended

My HP5530 won’t copy

Category:
1 REPLY 1

‎12-02-2021 06:18 AM

HP Recommended

@LCF129

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are unable to copy, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to your printer? 
  • When was the last time it worked fine?
  • What are the troubleshooting steps you have tried so far?

Let's try these steps to resolve the issue: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

And, also refer to the article:  Resolve copy problems with HP printers If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer.  You may create a case on the website to obtain a case number if required. Kindly watch this video to know-how.

 

Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!

ECHO_LAKE
I am an HP Employee

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