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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
langlay
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Message 1 of 2
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HP5610xi will not print legible scans from emails

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Microsoft Windows 10 (64-bit)

I have an old Officejet 5610xi printer.  It will not print scanned documents from emails that were sent to me.

I am only using black ink cart.. not the colored ones.  But, the scanned documents are in black and white..still not much of it gets printed...some only blank pages.  Do I need to get another printer?  I have downloaded the recent driver, still not working.

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Welcome to the HP Support Community I would be happy to help you with your HP Deskjet Ink Advantage 5610printer. I understand that you are unable to print photos on the A5 page and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Adjust the paper size setting:

  1. In the program, you want to print from, click File, and then click Print.
  2. Make sure your printer is in the Name or Printers drop-down list box, and then click Properties, Printer Properties or Preferences.
  3. Click the Paper/Quality tab.
  4. Click Advanced, if necessary, and then click Paper Size.
    Figure: Selecting the correct paper size

  1. Select the paper size that matches the size and type of paper loaded in the printer tray, and then click OK. If there are no matching paper sizes, select the size from the list that is closest to the size of the paper loaded in the tray.
  2. Click OK, and then try to print.

Check the paper source setting:

  1. Remove all the paper from all the printer input trays.
  2. Reload the paper, and then adjust the paper width guides so they gently rest against the edge of the paper stack.
  3. In the program, you want to print from click File and then click Print.
  4. Make sure your printer is in the Name or Printers drop-down list box, and then click Properties, Printer Properties or Preferences.
  5. Click the Paper/Quality tab, and then click Paper Source to select the correct tray.
  6. Click OK, and then try to print.

Click here and refer to the document to perform the above steps.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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