HP6000series won't copy

[madinmissouri]

Printer won't copy, doesn't seem to recognize copy button being pushed

[Pallipurath]

Hi @madinmissouri,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP 6000 series printer is not responding when you attempt to use the copy function, I would request you to please follow the steps:

Power Reset

• Turn off the printer.
• Unplug the power cord for at least 60 seconds.
• Plug it back in and restart.
• This clears temporary button recognition errors.

Check Control Panel Buttons

• Make sure the Copy Black and Copy Color buttons respond.
• If they don’t, the issue may be with the control panel firmware.

Update Firmware

• On the printer touchscreen: Setup → Printer Maintenance → Update Printer.
• Install any available firmware updates these often fix copy function bugs.

Test Copy via HP Smart App

• Install HP Smart on your phone or computer.
• Use the Copy or Scan to Copy function in the app.
• If this works, the issue is with the physical buttons, not the copy function itself.

Factory Reset (Last Resort)

• On the printer: Setup → Printer Maintenance → Restore Defaults.
• This resets all settings, including button functions.
• You’ll need to reconnect Wi‑Fi afterward.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.