HP6001 does not make copies

[N-J]

HP6001 works correctly as printer, but panel buttons do not respond to make a copy.

[Alden4]

Hi @N-J,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP6001 printer is functioning correctly as a printer but the panel buttons are not responding to make a copy, there could be several potential reasons for this issue. Here are some troubleshooting steps you can try.

• Restart the Printer: Sometimes, a simple restart can resolve many technical issues. Turn off the printer, wait for a few minutes, and then turn it back on.
• Check for Error Messages: Look for any error messages or warnings on the printer's display panel. This might give you a clue about what could be causing the issue.
• Inspect the Control Panel: Check if there are any physical damages or obstructions on the control panel buttons. Clean the buttons and the surrounding area if there's any dirt or debris.
• Update Firmware: Ensure that your printer's firmware is up to date. Sometimes, firmware updates include bug fixes and improvements that can resolve issues with the control panel.
• Reset the Printer: Try resetting the printer to its factory defaults. Refer to the printer's user manual for instructions on how to perform a factory reset.
• Check Connectivity: Make sure that the printer is properly connected to the computer or network if you're trying to make a copy from a computer. If you're making a standalone copy, ensure that the printer is correctly connected to a power source.
• Test with Different Functions: Try using other functions on the control panel, such as scanning or faxing (if available). This can help determine if the issue is specific to the copy function or if it affects other functions as well.

By following these steps, you should be able to troubleshoot and hopefully resolve the issue with the control panel buttons on your HP6001 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support