HP7612 scans once each power-on only

[Kalvos]

Hi all... My HP7612 scanner is misbehaving. I get the "cannot scan, copy, fax" error message on the machine's panel and a "cannot communicate" message from the computer. The printer portion works fine.

I have gone through all the previous recommended steps (power down, unplug, copy black, uninstall/reinstall, etc., running USB or network). The Print/Scan Doctor reports a problem with the driver. Removing and reinstalling from a fresh download and rebooting the computer does not fix the problem.

What is unusual: The scanner will scan or copy once. At the end of the scan (or copy and print), an error message is generated even though the scan completes successfully. The machine cannot scan again without powering down and unplugging. This happens even when it is not connected to the computer, using the copying function.

Suggestions welcome!

[Kumar0307]

@Kalvos, Welcome to the HP Support Community!

Thank you for the detailed explanation. This seems like a hardware issue with the scanner mechanism.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Try to make a copy and check, if the error persists after making 1 copy, we will have to perform a factory reset on the printer. 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

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