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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Macbook Pro 2020
macOS 10.15 Catalina

Hi 

All my scans to PDF-searchable from the feeder have an oversize format. The original is DIN A4, the output is some cm longer. What could be the reason and how can I resolve the error?

Screenshot 2021-02-09 at 16.21.54.png

4 REPLIES 4
HP Recommended

Hi,

Please change the scan settings to match the original size, probably A4 or US Letter, it is set to the maximum size which is US Legal, therefore the difference.

You may see the 'Scan with HP Easy Scan' section below to change the scan settings using HP Easy Scan:

https://support.hp.com/ro-en/document/c04788799

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Hi Shlomi

Thanks for the reply, but in the Mac OSX version I don't find any option to match the original scan size.

Kind regards

Mat

HP Recommended

Hi,

From the Applications folder open HP Easy Scan.

Make sure your scanner is selected and then click the Presets drop-down at the top and click on Edit Settings.

Set the Type as Document, the source as you need, then click on Crop To and select the required scan size.

Click OK and then scan using the required scan size.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

 Hi Shlomi

Thanks for the next reply, but it still does not solve my issue. The only selection I get on "Crop to" is "None". I tried to use other selections that might change the Crop to menu. Do you get something else?

Kind regards,

Mat

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