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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-29-2022 03:39 PM

HP Recommended

Just bought 8028e all in one. Very disappointed. Cannot connect scanner to printer. printing ok . not tested fax.

paper tray alighner flimsy and stuck. poor construction.

Category:
1 REPLY 1

‎06-01-2022 04:00 AM

HP Recommended

Hi@SLALANI,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing scanner issues with the HP Printer. I apologize for the Inconvenience. 

 

I have a few recommendations 

  • Fix printing and scanning problems with HP Print and Scan Doctor, a free tool for Windows. Diagnose & fix any of the following scanning problems or error messages using the HP Print and Scan Doctor. Download HP Print and Scan Doctor.
  • Check for a Firewall setting on your computer. If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.
  • Click this link for further help https://support.hp.com/in-en/document/ish_2041634-1713099-16

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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