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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP8600
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Hello

I'm using MacBook Pro OSX 12.0.1 Monterey (but same issue with Big Sur) connected in WiFi on local network
I can print from my computer, I can scan from my computer, using the Mac Printer App and/or using HP Easy Scan

But I cannot scan from th épannèlerions control of the printer "scan to"

I can see another iMac (same OS) on the same network, and it works, but I can't see my MacBook Pro, therefore I can't scan to it

I've installed / uninstalled the printer several times, I've reset the printer several time, back to factory configuration etc...

Thanks for help

3 REPLIES 3
HP Recommended

@PVG38

 

Welcome to the HP support community.

 

Are you getting any error messages?

Sandytechy20
I am an HP Employee

HP Recommended

Hello
I've not received any message

HP Recommended

@PVG38

 

Enable scan to a computer from HP Easy start:-

Here is the link to download HP Easy start:- Click here

 

Then follow these steps to enable:-

While in Finder menu on your Mac, click Go in the top menu bar, click Applications, double-click the HP folder, then double-click HP Utility. 2. Click All Settings, click Scan to Computer, then select the box next to Enable Scan to Computer

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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