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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP9010

I am receiving an error: "document feeder unable to pick up the original. Make sure the document feeder cover is closed completely and try again." The document feeder is NOT unable to pick up the original. It is feeding the original through just fine. It is only giving me the error that it can't and then spitting out a blank page. A search of the community shows that this is a common problem, however, I have yet to see a solution.  Yes, I have already double and triple checked the feeder. Yes, I have checked for firmware and driver updates. Yes, I have unplugged the printer, let it sit, and plugged it back in. Yes I have tried different types of paper. None of these things have helped in the slightest. If anyone has found an actual solution to this issue, please let me know.

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