HPOfficejet Pro 9025 Scanner

[PattieT]

I just bought a new laptop and when I loaded HPSmart and I select Scan I just get a basic screen with no "Manage my image" options like I had on my old laptop.  How can I get the editing and image options to come up?

[VikramTheGreat · Accepted solution]

Hi @PattieT,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand that on your HP OfficeJet Pro 9025 All-in-One Printer, the scan screen in the HP app is showing only basic options, and the “Manage my image” / editing options are missing compared to your old laptop.
 

Please follow the steps below exactly:

Step 1: Sign in to the HP App (Important)

1. Open the HP app 
2. Make sure you are signed in to your HP account 

➡️ Advanced scan features (like editing, image tools, etc.) are only available when signed in 

 

Step 2: Recheck Advanced Features

• Go to Scan again 
• Select:  
  • Scanner Glass or Document Feeder 
• Perform a scan 

➡️ After scanning, in the preview window, you should see options to:

• Edit 
• Rotate  
• Add/remove pages 
• Enhance image 

Step 3: Confirm Printer Eligibility

• Some advanced features (like: 
  • Text Extract 
  • Multi-item scan 
  • Editing tools)
    require: 
  • Supported printer model 
  • Proper setup in the HP app 

➡️ If the printer is not fully set up or linked, these options may not appear 

Step 4: Re-add the Printer in the HP App

1. Open the HP app 
2. Remove the printer 
3. Click Add Printer (+) 
4. Set it up again while signed in

HP Source Guide: How to scan with an HP printer | HP® Support

I hope this helps.

Take care and have an amazing day!