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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎08-05-2020 09:28 AM

HP Recommended
Product: dell notebook
Operating System: Microsoft Windows 10 (64-bit)

HP scan doctor can scan, HP smart cannot but it can print

help? thqnk you

1 REPLY 1

‎08-08-2020 02:52 PM

HP Recommended

@geehc, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Are you able to make photocopies on the printer?

Is there any error message when you try to scan?

How is the printer connected, USB/Wireless?

 

Keep me posted.

TEJ1602
I am an HP Employee

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