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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-17-2020 07:41 PM

HP Recommended
Product: Envy 5000
Operating System: Microsoft Windows 10 (64-bit)

Everything works fine except for scanning.  When I press the scan button on printer it says I have to go to 123.hp.com which I do and find that I can scan from there but surely I should be able to do it from computer or printer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2020 07:53 AM

HP Recommended

Hi @blueybren ,

 

Welcome to the HP Support-Community.

 

@blueybren wrote:

Everything works fine except for scanning.  When I press the scan button on printer it says I have to go to 123.hp.com which I do and find that I can scan from there but surely I should be able to do it from computer or printer.

Of course - but to scan something from your printer to your PC, you need to install the HP software. You can download it from here: 

 

EN5000_Full_WebPack_44.4.2678.exe(127.5 MB)

 

After installing the software, try to scan something from your printer. 

If this doesn't work, feel free to write again. 🙂

 

Cheers!

Nils_K


Did you get a solution to your question? Please mark it as solved.


Did a post help you? Please click on the "thumbs up", to show this and actively help others.


I don't work on behalf of HP. | HP Expert program 


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1 REPLY 1

‎07-18-2020 07:53 AM

HP Recommended

Hi @blueybren ,

 

Welcome to the HP Support-Community.

 

@blueybren wrote:

Everything works fine except for scanning.  When I press the scan button on printer it says I have to go to 123.hp.com which I do and find that I can scan from there but surely I should be able to do it from computer or printer.

Of course - but to scan something from your printer to your PC, you need to install the HP software. You can download it from here: 

 

EN5000_Full_WebPack_44.4.2678.exe(127.5 MB)

 

After installing the software, try to scan something from your printer. 

If this doesn't work, feel free to write again. 🙂

 

Cheers!

Nils_K


Did you get a solution to your question? Please mark it as solved.


Did a post help you? Please click on the "thumbs up", to show this and actively help others.


I don't work on behalf of HP. | HP Expert program 


Was this reply helpful? Yes No
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