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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HARVEY123
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Hi, Can,t scan using my new deskjet3762, Diagnostics suggest a new driver but how do I get this?

HP Recommended
Deskjet3762
Microsoft Windows 10 (64-bit)

Hi I have just purchased an HP DESKJET3762 printer, s/no [Personal Information Removed]. It prints ok but can't scan. I have installed the HP App and the diagnostics tool which highlights a driver fault. The HP Support site directs me to install the HP App again, I have deleted and re-installed the printer but no joy. I am astonished by the difficulties I have encountered and hope you can help.

Thanks

Harvey123

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Hi @HARVEY123,

 

I'd like to help!

 

Are you using the HP Smart app to scan?

 

If yes, then follow the below steps -

 

Try the below suggestions-

 

1)Uninstall HP Smart 

 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

 

If you are accessing Windows 10, then these steps are for you.

  1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
  2. Tap on the “Check for updates” option.
  3. After clicking on that option, Windows will install the updates automatically.
  4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

4)Reinstall HP Smart

 

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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