Hi all I have been scanning to my sky yahoo email from my printer to my laptop for a good while now, and suddenly I now cant. 1t is scanning but before this I got scan failure message on printer screen even though it had scanned but not to my email address on my laptop. I have tried print doctor and they ran troubleshooting and also confirmed no issues with the scanner. Anyone know how I can rectify this please? Many thanks. Harry.
Try and make a copy with the scanner lid up and check if the scanner bar lights up and if it moves.
If the scanner bar lights up and moves, then try the below steps -
Check Windows Image Acquisition settings
Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.
1. In Windows, search for and open View local services .
2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .
3. Look at the Status and Startup Type values.
If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
try and uninstall the printer software from the root level on your PC and install the full feature printer software.
--->In Windows, search for and open Programs and Features.
--->Select your HP printer.
--->In Windows, search for and open Devices and Printers.
--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
--->Open up the run command with the "Windows Key + R" key combo.
--->Type printui.exe /s and click OK.
--->Click on the Drivers tab.
--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.
--->Select Apply and OK on the Print Server Properties windows.
If you need further assistance feel free to reach out to us.
Have a great day ahead!
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