Hi all I suddenly couldnt scan to my emaill address on my laptop.

aitchb · ‎12-03-2020

Hi all I have been scanning to my sky yahoo email from my printer to my laptop for a good while now, and suddenly I now cant. 1t is scanning but before this I got scan failure message on printer screen even though it had scanned but not to my email address on my laptop. I have tried print doctor and they ran troubleshooting and also confirmed no issues with the scanner. Anyone know how I can rectify this please? Many thanks. Harry.

Jay_G24 · ‎12-12-2020

Hi @aitchb,

I'd like to help!

To better assist -

What is the exact analysis of the print scan doctor?
Are you able to make copies using the printer?

Meanwhile, let's try a reset on the printer -

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Try and make a copy with the scanner lid up and check if the scanner bar lights up and if it moves.

If the scanner bar lights up and moves, then try the below steps -

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services .
2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .
3. Look at the Status and Startup Type values.
- If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
- If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
  
  If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page

Hope this helps! Keep me posted.

And, Welcome to the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

aitchb · ‎12-12-2020

Hi Jay sorry I was delayed in my reply, all good now, thank you so much. Take care.

Kind Regards. Harry.

Jay_G24 · ‎12-13-2020

You're welcome 🙂

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!