Home Screen of HP Smart App

[efarm]

I have a fully installed and working ENVY 6400 All-in-One Printer using Windows. I want to scan and I am supposed to go to the home screen and click a scan icon. I can’t find that home screen! Can’t get beyond the dashboard.

[Raj2111 · Accepted solution]

Hi @efarm 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Scan You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. When scanning a borderless original, use the scanner glass and not the document feeder. 

NOTE: Some scan functions are only available after you have installed the HP printer software. Click HERE to download HP printer driver

● Scan using HP printer software

 ● Scan using Webscan Scan using HP printer software 

● Scan to a computer 

● Scan to email 

● Create a new scan shortcut (Windows) 

● Change scan settings (Windows) Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. In addition, on Windows computers, the printer software must be running prior to scanning. To enable the scan to a computer feature (Windows) If the printer is connected to the computer with a USB connection, the feature for scanning to computer is enabled by default and cannot be disabled. If you are using a network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. 

1. Open the HP printer software.

 For more information, see Open the HP printer software (Windows) on page 41. 2. Go to the Scan section. 

3. Select Manage Scan to Computer. 

4. Click Enable. To scan an original from HP printer software (Windows) 

1. Load the original print-side up in the document feeder, or load the original, print-side down, aligned with the top-left corner of the scanner glass. 

2. Open the HP printer software.

For more information, see Open the HP printer software (Windows) on page 41.

Refer to user manual: Click HERE

You may also check this document: Click HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support