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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
AmyJ2018
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Solved!

How can I clean under the glass on HP OfficeJet Pro 6978

HP Recommended
HP OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

I need to clean under the glass on my printer but do not know how to do so.  There is dust on the underside of the glass that shows on the computer screen when I scan anything using the glass top.

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The_Fossette
HP Support Agent
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@AmyJ2018

 

I reviewed your post and I understand that you want to know how to clean the inner part of the scanner glass.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that you will not be able to clean the inner part of the glass and to do so we need to disassemble the printer and I do not have the steps or the HP articles to provide you that information. However, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/documen...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

@AmyJ2018

 

I reviewed your post and I understand that you want to know how to clean the inner part of the scanner glass.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that you will not be able to clean the inner part of the glass and to do so we need to disassemble the printer and I do not have the steps or the HP articles to provide you that information. However, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/documen...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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AmyJ2018
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Message 3 of 4
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Thank you for replying.  I think HP should take steps in future models to allow the glass to be removed for cleaning purposes.  Thank you for your time.  

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The_Fossette
HP Support Agent
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29,155 21,825 1,963 2,169
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@AmyJ2018

 

You're welcome!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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