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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-30-2020 08:05 AM

HP Recommended
Product: Officejet 2028
Operating System: Microsoft Windows 10 (64-bit)

I am able to scan using HP Scan and HP Smart software, but I want to use the selections on the printer touchscreen without needing to interact on the computer.  I was able to do this with an Officejet 8500, but I can't figure out where I need to go to configure the printer touchscreen selections.

Category:
1 REPLY 1

‎01-08-2021 05:55 AM

HP Recommended

@thchau

 

Welcome to the HP Support Community.

 

The Printer name seems to be incorrect. Please help us with the correct name to help you with the issue.

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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