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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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JIMB65
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How do I fix my Officejet Pro 8610 top cover that won't close all the way.

HP Recommended
Officejet Pro 8610
macOS 10.13 High Sierra

The left rear corner of the document feeder lid will not shut all the way.  It fails to close by about 1/2" and therefore I can't use the feeder.  I have to load everything onto the plate page by page and scan or fax as a group which is time consuming.  How do I fix that hinge.  Printer is well out of warranty so I have no qualms about using a screwdriver or whatever to get it fixed.  Any suggestions on how to proceed?  Thanks, Jim

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JIMB65
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TRIED TO CHAT USING THE LINK YOU PROVIDED.  Useless!  Just because it is out of warranty should not preclude help.

 

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sandytechy20
HP Support Agent
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@JIMB65

 

Welcome to the HP support community.

 

Check for any obstruction in the ADF

Open the ADF cover.

Lifting the ADF cover

Clean if there is any obstructions.

Apply some force and close the ADF.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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JIMB65
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Not much help. What is wrong is the left rear corner of the lid won't go shut - it sticks up about 1/2".  I can't use the doc feeder because it won't shut.  How do I fix the hinge at that location so it will shut?

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sandytechy20
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@JIMB65

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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JIMB65
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HP Recommended

TRIED TO CHAT USING THE LINK YOU PROVIDED.  Useless!  Just because it is out of warranty should not preclude help.

 

View solution in original post

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