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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-19-2024 11:07 AM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer

My scanner on my Office Jet 5255 suddenly won't connect to my computer, and I cannot scan anything.  I've been trying for 2 hours to get in touch with someone at HP to help fix the issue, but have had no luck.  HP's customer service and tech support resources aren't helping, and are endlessly frustrating.  I'm about ready to scrap this printer and just go buy a different brand.  Someone with HP tech support needs to contact me immediately.

Category:
1 REPLY 1

‎06-19-2024 02:45 PM

HP Recommended

If you have a device that is still under warranty the proper way to get help is to create a case at support.hp.com. If your device is not under warranty you would need to subscribe to HP Smart Friend to speak with a **bleep**.

 

This forum is not a direct conduit to HP Support, this is a user to user support site. A volunteer here might be able to help you but specific information such as how you are connecting, what software you are using and what you have already tried will make it easier for someone to make a useful suggestion.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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