How do I recover or change the printer pin? I need the PIN the remove one of the email.

[rinko94]

 

I want to remove one email from scan to email but I forgot the PIN and the email is no longer available.

how could I delete the email without knowing the PIN?

[Nal_NR]

Hi @rinko94,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, 

Click the HP ePrint icon on your printer and then tap settings, select Remove Web Services and confirm.

Next tap Apps and follow the steps to re-register Web Services.

Once doing so and selecting Apps > Scan to Email you will be provided with the options to reconfigure a new mail account for the app.

Or You may want to follow the steps below:

Change account settings

1. From Home screen, touch Apps, and then touch Scan-to-Email app.

2. Select the account that you want to change, and touch Modify.

3. Select which setting you want to modify, and follow the onscreen prompts.

● Auto-login

● Store Email

● Remove from list

● Change PIN

● Delete Account

Hope this helps! Keep me posted for further assistance.
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